Return & Refund Policy

All sellers on Tramsfarms Marketplace must accept returns within a minimum of 7 days from the date of delivery. Some sellers may offer extended return periods, which will be clearly indicated on their product listings.

To be eligible for a return, your request must be initiated within the specified timeframe, and you must have proof of purchase (order confirmation or receipt).

The following conditions must be met for a return to be eligible:

• The item must be unused, unworn, and in its original condition
• The item must be in its original packaging with all tags attached
• You must have proof of purchase (order confirmation or receipt)
• The return request must be initiated within the specified timeframe

Valid Reasons for Returns

• Item received is damaged or defective
• Item received is significantly different from the description
• Incorrect item was delivered
• Item is missing parts or accessories as advertised

The following items are generally not eligible for return:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized items
• Digital products or downloadable items
• Items that have been used, worn, or altered
• Items marked as "final sale," "non-returnable," or "as is"
• Intimate or sanitary items for health and hygiene reasons
• Hazardous materials or flammable liquids or gases

Sellers may specify additional non-returnable items in their individual policies, which will be clearly indicated on their product listings.

To initiate a return, please follow these steps:

1. Contact the Seller: Message the seller directly through our platform to inform them of your intention to return the item. Include your order number, the reason for the return, and photos if applicable (especially for damaged or defective items).
2. Wait for Approval: The seller will review your return request and respond within 2 business days. If approved, they will provide you with return instructions.
3. Package the Item: Securely package the item in its original packaging with all tags attached. Include a copy of your order confirmation or receipt.
4. Ship the Item: Ship the item back to the seller using the method specified in their instructions. We recommend using a trackable shipping method.
5. Refund Processing: Once the seller receives and inspects the returned item, they will process your refund according to their refund policy.

Note: Return shipping costs are typically the responsibility of the buyer, unless the return is due to a seller error (such as sending the wrong item) or the item being defective.

Once your return is received and inspected by the seller, they will process your refund according to the following guidelines:

• Full Refunds: If the item is returned in its original condition and meets all eligibility requirements, you will receive a full refund of the purchase price.
• Partial Refunds: If the item shows signs of use, is missing parts, or is not in its original condition, the seller may offer a partial refund.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Refund Timeframe: Refunds typically take 5-10 business days to process, depending on your payment provider.
• Shipping Costs: Original shipping costs are generally non-refundable, unless the return is due to a seller error.

If you receive a damaged or defective item:

1. Contact the seller within 48 hours of receiving the item
2. Provide clear photos of the damage or defect
3. Do not discard the original packaging
4. The seller will provide instructions for return or replacement

For damaged or defective items, return shipping costs will typically be covered by the seller.

If you are unable to resolve a return or refund issue directly with the seller, you can open a dispute through our platform:

1. Go to your order history and select the order in question
2. Click on "Open Dispute" and provide all relevant information
3. Our customer support team will review the case and mediate between you and the seller
4. A decision will be made based on our marketplace policies and the evidence provided

Disputes must be opened within 30 days of the delivery date.